Terms & Conditions
TERMS & CONDITIONS LAST UPDATED: December 06, 2025
AGREEMENT TO TERMS
These Terms and Conditions (“Terms”) form a legally binding agreement between you (“you” or “User”) and H&I Capitech Sdn Bhd (“Company,” “we,” “us,” or “our”) governing your access to and use of [Website URL] and related content and services (collectively, the “Site”). By accessing or using the Site, purchasing products, enrolling in training, or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and Cookies Policy. If you do not agree, discontinue use immediately.ELIGIBILITY AND USER ACCOUNTS
2.1 Eligibility: You must be at least 18 years old and have capacity to contract under Malaysian law.
2.2 Registration: Certain features require an account. You must provide accurate, current information and keep your credentials confidential.
2.3 Security: Notify us promptly of any unauthorized access. We are not liable for losses arising from unauthorized account use.SCOPE OF SERVICES
We operate in the following business lines:
3.1 Retail & Trading: Sale and supply of goods via the Site or authorized channels.
3.2 Business Consulting: Advisory and implementation services under a proposal, statement of work (SOW), or master services agreement (MSA).
3.3 Education & Training: Instructor-led or self-paced courses, workshops, certifications, and learning materials delivered in-person or online.
3.4 Digital Marketing: Campaign strategy, media planning/buying, content production, social media, SEO/SEM, analytics, and managed services subject to a brief or SOW.ORDERS, PRICING, AND PAYMENT (RETAIL & TRADING)
4.1 Product Information: We aim for accuracy in descriptions, images, availability, and pricing, but errors may occur. We may correct errors and cancel affected orders.
4.2 Offer and Acceptance: Your order is an offer. Acceptance occurs when we confirm dispatch or deliver the product.
4.3 Pricing and Taxes: Prices are in [Currency] and may include/exclude taxes, duties, shipping, and fees as indicated. Prices may change without notice.
4.4 Payment Methods: We accept the payment methods shown at checkout. You authorize us and our processors to charge your selected method.
4.5 Title and Risk: Title passes upon full payment; risk passes at delivery according to the chosen shipping method.
4.6 Promotions: Promo codes, vouchers, and discounts are subject to specific conditions, validity periods, and may be withdrawn at any time.SHIPPING, DELIVERY, AND RETURNS (RETAIL & TRADING)
5.1 Delivery: Delivery timeframes are estimates and may be affected by courier logistics, customs, or events beyond our control.
5.2 Inspection: Inspect items upon receipt and report defects or discrepancies within [X] days.
5.3 Returns and Refunds: Our Returns & Refunds Policy applies. Returns may require items to be unopened, in original packaging, with proof of purchase, and within specified time limits.
5.4 Faulty Goods: Statutory consumer rights apply to defective products subject to fair wear and tear and misuse exclusions.
5.5 Exchanges: Exchanges and replacements depend on stock availability and inspection outcomes.CONSULTING, TRAINING, AND MARKETING ENGAGEMENTS
6.1 SOW Priority: Scope, deliverables, timelines, fees, and acceptance criteria are defined in the relevant SOW or proposal. In case of conflict, the SOW prevails for that engagement.
6.2 Client Obligations: Provide access to necessary information, stakeholders, systems, and approvals.
6.3 Changes: Material scope changes require a written change order with agreed impacts on fees and timelines.
6.4 Fees and Invoicing: Fees are payable per the SOW/MSA. Late payments may incur interest at agreed amount per month and/or service suspension.
6.5 Training Policies: Enrollment, rescheduling, cancellations, attendance, assessments, and certification are subject to course-specific rules.
6.6 Campaigns: Media budgets, platforms, KPIs, approvals, and third-party platform rules apply. Performance depends on external factors (e.g., algorithms, bids, market conditions).INTELLECTUAL PROPERTY
7.1 Site Content: The Site and all content are owned or licensed by us and protected by intellectual property laws.
7.2 License: We grant you a revocable, non-exclusive, non-transferable license to use the Site for personal or internal business purposes.
7.3 Restrictions: You may not copy, modify, reverse engineer, decompile, disassemble, or create derivative works without written consent.
7.4 Deliverables: Ownership and usage rights for consulting, marketing, and training deliverables are governed by the SOW/MSA. Unless otherwise agreed, a limited license to use deliverables is granted upon full payment.
7.5 Trademarks: All trademarks and service marks are proprietary to their respective owners. No rights are granted without consent.USER CONTENT AND ACCEPTABLE USE
8.1 User Content: If you submit content (e.g., reviews, comments, files), you grant us a worldwide, royalty-free license to use, reproduce, display, distribute, and create derivative works for Site operation and marketing, subject to law and our Privacy Policy.
8.2 Acceptable Use: You must not violate laws or third-party rights; post unlawful, defamatory, obscene, fraudulent, or harmful content; upload malware; attempt to hack or disrupt the Site; misrepresent your identity; or infringe IP, privacy, or publicity rights. We may remove content or suspend access for breaches.DATA PROTECTION, PRIVACY, AND COOKIES
9.1 PDPA Compliance: We process personal data in accordance with the Personal Data Protection Act 2010 (PDPA) and our Privacy Policy.
9.2 Consent and Rights: You consent to processing for stated purposes and may request access, correction, or withdrawal of consent as permitted by law.
9.3 Cookies: We use cookies and similar technologies; see our Cookies Policy.
9.4 Processors: We may engage third-party processors (e.g., payment gateways, analytics) under appropriate safeguards.ELECTRONIC COMMUNICATIONS AND SIGNATURES
10.1 Notices: You agree to receive communications electronically (email, SMS, in-app).
10.2 E-Signatures: Electronic signatures and records are valid under the Electronic Commerce Act 2006, subject to legal requirements.THIRD-PARTY LINKS AND PLATFORMS
The Site may link to third-party websites, tools, or platforms. We do not control and are not responsible for third-party content, policies, or practices. Your use is at your own risk and subject to those third parties’ terms.WARRANTIES AND DISCLAIMERS
12.1 General: The Site and services are provided “as is” and “as available” without warranties, express or implied, to the maximum extent permitted by law.
12.2 Products: Any product warranties are as stated on the product page or by the manufacturer.
12.3 Services: We exercise reasonable care and skill but do not guarantee specific outcomes (e.g., rankings, revenues) in digital marketing.
12.4 Training: Outcomes depend on learner engagement, prior knowledge, and assessment performance.LIMITATION OF LIABILITY
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages (including lost profits, revenue, data, or business interruption) arising from or related to your use of the Site, products, or services. Our total aggregate liability to you for all claims shall not exceed [Amount or the fees paid in the 12 months preceding the claim].INDEMNIFICATION
You agree to indemnify, defend, and hold harmless [Company Name], its affiliates, directors, officers, employees, agents, and licensors from and against all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Site or services; (b) your breach of these Terms; (c) your violation of law or third-party rights; or (d) your User Content.COMPLIANCE AND EXPORT CONTROLS
You must comply with all applicable laws and regulations. Products or services may be subject to import/export controls, sanctions, or licensing requirements. You are responsible for compliance in your jurisdiction.FORCE MAJEURE
We are not liable for failure or delay caused by events beyond our reasonable control, including natural disasters, epidemics or pandemics, governmental actions, labor disputes, supply chain disruptions, platform failures, or acts of war or terrorism.SUSPENSION AND TERMINATION
We may suspend or terminate access to the Site or services for breach of these Terms, unlawful conduct, or business/security reasons. You may terminate by discontinuing use and closing your account. Accrued obligations, including payment, survive termination.GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of Malaysia. You agree to the exclusive jurisdiction of the courts of [State/Territory, e.g., Selangor or Kuala Lumpur] for all disputes.CONSUMER RIGHTS
Nothing in these Terms is intended to exclude or limit statutory rights under Malaysian consumer protection laws, including the Consumer Protection Act 1999, to the extent applicable.CHANGES TO TERMS
We may update these Terms at any time. The “Last Updated” date reflects the latest version. Continued use of the Site after changes constitutes acceptance of the revised Terms.NOTICES AND CONTACT
21.1 Legal Notices: Send legal notices to 13-2, Jalan Putra 3, Taman Putra Kajang, 43000, Selangor Darul Ehsan or info@hni.my
21.2 Customer Support: Contact info@hni.my for general inquiries.MISCELLANEOUS
22.1 Entire Agreement: These Terms, referenced policies, and any SOW/MSA form the entire agreement regarding the Site and services.
22.2 Severability: If any provision is invalid or unenforceable, the remainder remains in effect.
22.3 No Waiver: Failure to enforce any provision does not constitute a waiver.
22.4 Assignment: You may not assign rights or obligations without our written consent. We may assign to an affiliate or in connection with a merger, acquisition, or asset transfer.
22.5 Language: If translated, the English version prevails in case of conflict, unless required otherwise by law.
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